Order Help


If you are experiencing difficulties placing your portrait order on our website, select from the list below for general questions. If you need further assistance, you may contact our office at 760-466-0999.


Ordering Artwork For More Than One Student
When ordering for more than one child on our website, please submit each order one at a time. You must log in, order Artwork, and check out from one student Artwork order before proceeding to order Artwork for the next child.

Promotional Items
To redeem your promotional item, you must have a promotional code and place an order using our website. This code must be entered in the specified field at the time you view your shopping cart. To ensure that your promotional item is added to your shopping cart page click on the "Update" button. Limit one promotional item per order entered on our website (an order may contain multiple items)

I forgot to enter my promotional code. Can I still receive my promotional item?

The promotional code must be entered at the time you view your shopping cart. Once your order is submitted, it cannot be added to the order thereafter.

Order Submitted Not Processed
If you have entered your billing information and your order was not submitted successfully, please try submitting your order again and verify that your billing information is correct. Your billing information entered must exactly match the billing information for the credit card that you have entered. If your order was not successful after the second attempt, please contact us at 760-466-0999 for assistance.
Currently we only accept Visa and MasterCard. If you wish to pay by check, please submit your Artwork order (order form, payment, and portrait proof) to:

Artbox
Gerardy Photography
200 West Second Avenue
Escondido, CA 92025–4104


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